Have any questions?

FAQ & Contact

Booking

Submitting the form creates a booking request, not a confirmed appointment. Staff review availability and reply by text or Messenger; no appointment exists until that reply expressly confirms it.

Requests must be made at least 2 hours in advance and no more than 14 days ahead. Minimum session length is 90 minutes.

Requested starts run from 12 noon through 4:00 AM. 4:00 AM is the absolute last start, and every session must finish by 6:00 AM, so longer sessions require an earlier start. Requests remain subject to therapist and travel availability.

Launch service is for adults only. Every guest in a booking must be 18 or older.

The session

Your therapist brings their own massage oils. Please be advised that we do not provide towels.

Prepare a suitable, clean space as described in your confirmation message. Staff will confirm any other preparation details for the accepted request.

Payment

Online payment, deposit collection, and proof upload are not enabled. A request is not confirmed until staff confirms the request by text or Messenger.

Transportation is a fixed ₱200 per booking. Additional fees depend on your location in Taguig, Makati, Pasay or elsewhere in Metro Manila and will be agreed before booking.

Areas & access

Taguig — BGC, McKinley Hill, Fort Bonifacio, Uptown, Arca South. Makati — Salcedo, Legaspi, Rockwell, Poblacion, Bel-Air, San Lorenzo, Dasmariñas, Forbes Park. Pasay — Entertainment City, MOA Complex, Newport, Roxas Boulevard.

Hotel bookings are welcome. Some hotels restrict outside service providers; please confirm with your front desk first.

Health & safety

Our services are not medical treatment. We do not diagnose, treat, cure, or manage any disease, injury, or medical condition, and nothing on our website is a medical claim. We are not a substitute for medical care.

We do not provide post-surgical or post-operative massage of any kind.

We do not ask health questions when you book. Before your session starts, your therapist will ask you a few short safety questions; please answer them accurately. Tell them about pregnancy, recent surgery or injury, or any condition that might affect massage, and tell them immediately about pain, discomfort, numbness, dizziness or any change during the session.

Contact us

For general questions, email bookings@tendercaretouch.com. Do not send health, address, or payment information by email.

To book a session, chat on WhatsApp, call our team or use the online booking form. We will confirm your schedule based on availability.

Chat on WhatsAppCall 0918 620 9920

How can we help?

Tender Care Touch

Choose a channel to ask about a service or your booking request.

These links open your phone, email or messaging app. Please keep health details, full addresses and payment information out of chat.